FAQs
Are the payments secure on this website?
Absolutely. All checkouts are done through Paypal processing (either directly or using your credit card), Apple Pay or Shopify Pay. Each of these methods use the highest form of secured layers of encryption. Our company (Canine Inspired) does not see your card or payment information at any time.
How are items shipped?
Most orders (to the continental US) are shipped through either UPS or USPS depending on availability. They are carefully placed into a customized, industrial-strength cardboard box to protect your products detail. International orders are shipped using FedEx, UPS or USPS in most cases.
Do you offer any type of a return policy?
We do. All of our items are backed by customer satisfaction. Many of our items are custom items which is why we often send out proofs before we begin creating them. Generally speaking, custom items cannot be returned or refunded, however, if it was damaged during shipping, please send us a photo of the item as it arrived from the shipping company so that we may issue a claim. This allows us to begin the process of creating a replacement product for you.
How do I track my order after I purchase?
After your order has shipped, you will received updated information. If you supplied us with an email, you will be updated as to the tracking information and when to expect your item. If you do not receive this, contact us at orders@canineinspired.com with your order number so we can provide that to you.
How do I reach somebody if I have a question?
You may also email us at orders@canineinspired.com.
I see a design on a pillow but would like to have it created on another product. Is that possible?
Most of our designs can be created on other products. Contact us through the Contact page and explain your needs and which design.
What do you do with my contact information?
We use your contact information to update you on your order, contact you if there is a problem with your order or shipment and and communicate with you regarding our site. For more information about our Privacy Policies, please see Privacy Policy
Do you support any type of dog related charity with this business?
Yes. In fact, we have long been supporters of a number of organizations that focus on the following:
- Providing safe homes for dogs in abusive homes (local re-homing and rescue organizations)
- Providing training for dogs to be used with disabled veterans (PAWS for Patriots)
- Providing seeing eye dogs for the blind or visually impaired (Southeastern Guide Dogs and Leaderdogs)